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Pete and Joanne Jerome
"We would like to offer our sincere appreciation to Raina Duran for finding us a wonderful REO home at a great value, then selling our previous home quickly at near asking price-- all this within three months in a difficult market.
Raina's professionalism and friendship made the process of buying and selling easy and virtually stress free. We feel especially fortunate to have had the opportunity to work with Raina and the Duran Group and will continue to recommend her to our friends for any real estate sale or purchase."
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Charles Shrabel
"I wanted to commend John Duran and his group for the professional manner in which they handled the sale of my property this year.
2009 was a difficult year in which to sell anything and John showed he was incredibly helpful. He stayed very positive and handled unexpected events with aplomb.
I interviewed 3 agents before deciding John Duran was the broker I wanted to work with. The price he obtained for my property was higher than what the other agents wanted to list it.
If I were selling or buying property, John is the first person to whom I would turn."
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Tanya First and Jeff Williamson
"We had the pleasure of working with Raina Duran and Kim Hutcheon in our search to finding a home. We couldn't have been more pleased with the personal service they provided to us during these months.
Raina and Kim took the time to find out exactly what we were looking for in a house. They listened to our likes and dislikes and were extremely proactive in finding us the perfect house. They would preview houses for us, and if it wasn't something that had our criteria, they would say so. In doing this, they saved us time and frustration! They put the personal touch and energy into looking for a home for us as if it were going to be their own. They always had smiles on their faces and positive attitudes, which made this an amazing experience for us.
When we are ready to purchase our next home, we will be calling Raina and Kim and only them! We will also be referring them to our friends and family in the future.
Because of them, we found a home and couldn't be happier! They are welcome at our house anytime."
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Les Boschke
"Relocating from the Midwest, Raina was essential to our upcoming move. We are experienced home buyers, but not in California. Raina went beyond the norm as a sales agent by visiting homes for us when we were unavailable and helping us develop a real feel for the community. We anticipate another home purchase in a few years and look forward to working with her again."
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Bruce and Yukari Brown
"We unsuccessfully looked for a home for almost a year before finding John Duran through our Credit Union referral service. John quickly found us a beautiful home, negotiated a great deal and worked diligently to get us closed before the selling bank's deadline. He also coached us along throughout the entire process and answered all of our questions to make sure we were happy with the transaction. This all happened during the Christmas Holiday season, so, we know John sacrificed so much on our behalf. John is a truly professional agent who keeps his clients' best interests at heart.
Kudos to John's Group as well for all of their hard work during the process. Even though we didn't get to see them, we know that they were working hard behind the scenes to get our purchase closed.
Mr. Duran and the Duran Group are an excellent team. We are truly grateful to them for helping us find and buy our new home. We most definitely recommend Mr. Duran, the Duran Group and Frank Howard Allen for real estate needs."
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Lorena and Samuel Gonzalez
"Raina was always professional and friendly. Often times we called or emailed her last minute regarding a listing that we wanted to see and not once did Raina say I do not have time; she always made it work. When we finally found our house, Raina worked very hard with our purchase. We appreciate Raina's guidance and assistance. We were very fortunate to have a dedicated and caring agent. Raina is an excellent agent!"
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Lucienne Wilde-Haenel
"Raina, is, first of all, one of the very kindest women that I have ever had the pleasure to work with. Raina stepped in and has helped me along every single path on the way to purchase a home with grace, dignity, intelligence, and kindness. She has gone out of her way to help me set up my new home and has even found contractors to make the necessary repairs to the home prior to my move-in.
I shall forever hold Raina Duran in the very highest regard and feel blessed to have had her help and guidance during this difficult process.
I will definitely recommend Raina to all of my friends and family should they need to buy or sell a home."
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Frank & Jackie Denney, Santa Rosa, CA
"We want you to know what a delightful experience it was to work with John Duran on the marketing and successful sale of our home.
John's perseverance with us through a very difficult market is a testament to his expertise and extensive knowledge of the market. John was particularly effective in communicating with our buyer's agent in helping them create an offer that we were very happy to receive.
The bottom line is that John Duran is a skilled professional whom we would be happy to recommend - and we will."
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Peg King, Agent for Buyer of Petaluma property
"Thank you SO MUCH for hanging in there with us and working through everything. We couldn't have done this with any old agent."
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Tanya First & Jeff Williamson
"Raina and Kim took the time to find out exactly what we were looking for in a house. They listened to our likes and dislikes and were extremely proactive in finding us the right house. They would preview houses for us, and if it wasn't something that had our criteria, they would say so. In doing this, they saved us time and frustration! They put the personal touch and energy into looking for a home for us as if it were going to be their own. They always had smiles on their faces and positive attitudes, which made this an amazing experience for us.
When we are ready to purchase our next home, we will be calling Raina and Kim and only them! We will also be referring them to our friends and family in the future if anyone we know needs a realtor. We couldn't be more pleased with their services.
Because of them, we found a home and couldn't be happier! They are welcome in our house anytime."
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Jennifer, Buyer
"You are a pro at what you do and I feel so blessed to have you on my team. I appreciate your expertise, professionalism, and great sense of style."
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Art Frengel
"We had the good fortune of using the Duran Group and I have to tell you, it was the fastest, smoothest, and most professional real estate deal we've ever made.
We had the pleasure of working with Raina as our agent. She not only stayed in contact with us throughout the entire process, but she also made regular contact with the selling agent making sure every document was completed and delivered on schedule. Our escrow closed in record time and when completed, the Duran Group provided us with the most complete portfolio on our new property that I've ever received from an agent. Just a little added touch to make our record keeping that much easier."
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Alisha Guerrazzi Ferrone
"My husband and I were nervous first time buyers in the tough Marin market and Raina was patient and very informative through out the entire process. She showed us over 60 homes until we finally found "the one". We are very grateful for the level of service we received as well as the knowledge and experience that Raina provided us."
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Rudy and Jacklyn Soto, Owners of Smooth Body Boutique
"Our experience in purchasing our first home could not have been better, thanks to Raina. Her professionalism and expertise made it easy to trust her in helping us with all of the anxieties of purchasing your first home. I can honestly say that we not only got a great Realtor in Raina, but we also got a great friend. Even now that our purchase has been completed for months, we still see Raina on a regular basis. She even brings over her fresh baked bread. I would gladly recommend Raina to everyone who is purchasing a home."
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Chad and Shannon Hickerson
"We would like to express our heartfelt appreciation for all of your efforts in the listing of our home for sale, and subsequent coordination of the short sale process. This was one of the most trying and emotional things that we have dealt with, but your patience, commitment, understanding and hard work made it not only easier but worth it. We have bought and sold 4 other homes, and this was truly the best experience we've had to date with a realtor. You were honest and supportive, and always maintained clear and consistent communication with us. Please consider this a testimonial of our appreciation for your services."
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Eric Rich
"Thanks to Kim Hutcheon and John Duran of the Duran Group for all of their help during the recent purchase of my home.
I appreciate all their help in making this happen. I will let everyone know about the Duran Group and refer any potential real estate transactions their way!
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Gary Rubino
"My wife and I were very pleased working with Raina while looking for a home to purchase. She worked hard in finding and showing us multiple homes to look at in the past two months. There was times when it seemed like it was an up hill battle to find something we liked and then bid on it. When we were not successful on a bid she kept looking and showing us homes until we were able to find the right home for the right price. Buying an REO is very difficult compared to a conventional purchase, but Raina worked hard and kept moving forward to make it happen. If in the future one or more of my friend's and family members are looking to purchase a home I would recommend to them to speak to Raina."
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Randy & Peggy Juber
"I want to thank Raina and Frank Howard Allen for the great job on the sale of our home. She was always there to answer the call and many times the voice of reason. Her marketing strategies and office staff were top notch. She also jumped through hoops to find us the information needed to get the home sold, as well as purchasing the home the year prior and any other assistance she could provide in all other aspects not related to her "job description". She kept us in contact with the builder during the showing, leasing and final inspection period. We all learned a great deal in the process of buying a model home with a lease back, as well as selling a home in short sale. It was a tough year, but she stuck by us to the end. She is a kind, warm hearted person, as well as a good friend. We would highly recommend her to anyone selling or purchasing a home."
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Edward and Cindy Rich
"We just wanted to express our gratitude to Kim Hutcheon and John Duran of the Duran Group for the professional expertise provided to our son, Eric Rich, during the recent purchase of his home.
We will certainly refer any potential home buyers or sellers to the Duran Group in the future due to this experience."
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Molly Dillon
"I just want to thank you for all your hard work on our behalf in finding the right house for my parents. You were extremely organized and focused from our very first meeting, where you discussed what we were looking for, prepared searches and located good options. I appreciate that you always promptly returned our calls and kept us up to date on any news in response to our offers and through the escrow process. Also, your knowledge of the local real estate industry is exceptional. You were always able to garner helpful information that gave us a great advantage throughout the process. You are by far one of the most professional and capable agents I have ever worked with. I would recommend, and have recommended, your services, and if my family ever needs an agent, I know who to call. Last, but not least, you were always pleasant and fun to work with. I wish you much continued success and hope that we have the chance to work together again in the future. Please feel free to forward this letter to your supervisors or partners.
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